Shipping & Delivery
Shipping by Off Road Warehouse is done through FedEx or UPS. For that reason we can't ship any orders to P.O. Boxes, A.P.O. /F.P.O. boxes. Larger items that require being sent via truck freight or a freight carrier will be chosen by ORW at our discretion. All orders are usually processed within 48 hours and if there are any delays for reason such as backorder or a delay from a manufacturer you will be contacted by a customer service representative. No shipping goes out on Saturday or Sunday. Any orders placed on the weekend will be fulfilled on Monday or the next closest business day depending on holidays. You will be contacted by e-mail with the tracking number once the item(s) you have ordered ship. If you do not receive the tracking number within 48 hours please contact customer service to inquire about the tracking number.
The price of shipping is calculated at checkout but it may not be accurate and a customer service representative will contact you to inform you of such a problem. Sometimes a shipping charge will be more because it is oversize or it may be less due to being able to package together as a single unit. Also overseas or out of country orders may have increased charges. You order will be put on hold until the changes in shipping cost can be approved or disapproved.
Any Free Shipping offers only apply to the lower 48 states so if you live in Alaska or Hawaii you must pay shipping and all foreign orders are required to pay shipping as well due to the increased cost of shipping outside the United States.Certain Items may require Handling Fees depending on the item and size and does not apply to any Free Shipping Offers.
A signature is required for all shipments unless otherwise specified by the customer upon order.