I purchased the same product from Brand X and after a week and a half, never got a shipping update. After trying to contact and call the company with no response, I decided to see if I could find the shocks somewhere else. ORW had the shocks in stock and I called their number and spoke to a person to confirm they had them and could get them to me in the timeframe I was needing. This was Monday, they Customer Service Rep said he would have them to me by Wednesday. I received the front shocks on Tuesday and the rears came on Wednesday, as promised. ORW went above and beyond and delivered on what Be when they said. Great Job!